Service Support Representative

  • location: Denver, CO
  • type: Temp to Perm
  • salary: $14 - $15.25 per hour
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job description

Service Support Representative

Do you enjoy helping people over the phone? How would you feel to work for one of the largest growing organization within the area? Are you excited to use the latest technology available within a call center? One of the largest healthcare and insurance providers is seeking driven individuals to join the organization.

If you have a positive, professional demeanor, and understand the importance of making and keeping loyal customers happy, this is perfect for you! **Feel free to apply by emailing me at widlyn.daniels@randstadusa.com a MS Word version of your resume then contacting me on my direct line listed below**

Responsibilities:
Duration: 6 months (Temp-Perm Opportunity)
Shift/hours: 1st shift, business hours 8am-8pm Mon-Fri (must be flexible to take a shift between business hours)
Location: Near the 24 Hour Fitness by East Academy Parkway

**2+ years of Customer Service experience within Environment is highly desirable**
**Must have Excellent Verbal and Written Communication Skills**
**Must be able to complete a on-boarding documents before required dead-lines**
**Must be able to type at least 30 WPM**
**Must be flexible to have 100% attendance for the 1st 90 days**
**Must have at least a High School Diploma or GED**

As an Enrollment Call Center Representative you will answer high volume incoming calls with outbound follow-up via phone and email to provide information and resolve all problems and inquires. In addition, you will document all information into the internal databases to track interactions and ensure proper compliance while utilizing dual screens and the latest technology.

We are a metric driven team and expect our teams to reach quality goals. Top performing individuals and teams are recognized every day for their accomplishments.

Working hours: 8:00 AM - 6:00 PM

Skills:
Be available to handle member inquiries. Represent Health Plan by answering and documenting all incoming contacts to determine their nature, and respond to complex calls related to specialized product lines or queues.
Respond with empathy to complaints and concerns from members concerning health plan benefits, account status.
Effectively diffuse anger, tension, and hostility, within regulatory guidelines, of members expressing concerns.
Document according to procedure, Assist department in reaching call handling goals, first contact resolution goals, complaint resolution compliance, member retention and making return contact as warranted.
Evaluate data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery.
Complete required training (including, but not limited to, annual certifications) and understand how to use tools available to recall necessary information.

Qualifications:
**2+ years of Customer Service experience within Environment is highly desirable**
**Must have Excellent Verbal and Written Communication Skills**
**Must be able to complete a on-boarding documents before required dead-lines**
**Must be able to type at least 30 WPM**
**Must be flexible to have 100% attendance for the 1st 90 days**
**Must have at least a High School Diploma or GED**

**Feel free to apply by emailing me at widlyn.daniels@randstadusa.com a MS Word version of your resume then contacting me on my direct line listed below**

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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