Customer Service EntryLevel
Randstad Central Delivery is now Hiring TEMPORARY Customer Service Representatives in Jacksonville for one of the leading employers in the area. Below is the job description. Please let me know if you are interested!
Sell health insurance products to individual Under 65 and/or Over 65 consumers in a call center environment.
Support both inbound (90%) and outbound calls to Consumer prospects through market-driven and marketing campaigns.
Ensure all customers are warmly greeted via Branded call opening, their needs are assessed quickly and they are referred to the appropriate setting, person, information or tools to address their needs.
Analyze customer needs and match to appropriate insurance product solutions.
Present and explain recommended product solutions, including benefits, features, company services, operation processes; present alternatives as appropriate.
Facilitate application process; advise customers of eligibility and follow established procedures to adhere to department and federal guidelines.
Promote and facilitate APO (Automated Payment Options) enrollment and set up.
Review with and deliver product fulfillment materials to customers.
Maintain inbound availability to support telephone service levels and customer satisfaction.
Adhere to call scripts and sales processes including documentation in contact management system. Ensure all compliance regulations are met.
Achieve or exceed sales quotas across product lines using acquired product knowledge and selling skills.
Working hours: 8:00 AM - 5:00 PM
-Call Center Experience preferred not required
HS Diploma or GED
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.