Customer Service Representative

  • location: Jacksonville, FL
  • type: Temporary
  • salary: $15 - $17 per hour
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job description

Customer Service Representative

Randstad is currently seeking several Licensed Agents for a large Mutual Holding Company in Jacksonville, FL. Interested candidates should apply to this posting with an updated copy of their resume, complete with relevant contact information. This position is a temporary opportunity paying $15.00/hour. Interested candidates must be available to work any shift between 8am to 9pm, Monday through Sunday.

Responsibilities:
+ Support both inbound (90%) and outbound calls to Consumer prospects through market driven and marketing campaigns.
+ Sell health insurance products to individual Under 65 and/or Over 65 consumers in a call center environment.
+ Ensure all customers are warmly greeted via Branded call opening, their needs are assessed quickly and they are referred to the appropriate setting, person, information or tools to address their needs.
+ Analyze customer needs and match to appropriate insurance product solutions.
+ Present and explain recommended product solutions, including benefits, features, company services, operation processes; present alternatives as appropriate.

Working hours: 8:00 AM - 9:00 PM

Skills:
+ Excellent verbal and written communication skills, including well developed interpersonal skills.
+ Demonstrated time management skills and the ability to manage multiple priorities.
+ Experience working independently and as part of a team
+ Experience using computers and navigating among multiple systems and screens.
+ Proficient typing skills.
+ Experience with listening and relating key information to comparable selling situations to apply appropriate responses and actions.
+ 100% adherence to assigned schedule during the open enrollment season

Qualifications:
+ Flexibility to work 8 hour shifts within the Call Center operating hours of Monday through Sunday from 8:00am to 9:00pm (or as business demands) during open enrollment (October to December). All shifts will include evenings, nights and/or weekends.
+ Minimum of a High School diploma
+ Call Center Experience is preferred
+ Work experience in a sales positions where sales skills were demonstrated is a plus
+ Bilingual to include English and Spanish is a plus

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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