Work from Home Customer Service Representative

  • location: Phoenix, AZ
  • type: Permanent
  • salary: $15 - $17 per hour
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job description

Work from Home Customer Service Representative

Randstad is currently hiring for a growing consumer-focused organization looking to add customer service professionals to their inbound call center. Proudly serving customers for 16 years, they are now looking to expand their business into emerging markets and need dynamic professionals to help achieve this business goals.
The successful candidate will be a highly motivated associate that is able to work independently in this work-at-home position without disruption in a professional setting. Our commitment is to provide our customers with our undivided attention to service their needs expediently.
*Must be based out of AZ to be considered for position
Responsibilities:
Receives inbound customer calls to establish a payment schedule, process changes to existing accounts, cancel accounts and answer any inquiries
Resolves customer questions and concerns effectively and efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding
Documents customer interactions and transactions, records details of inquiries, complaints, comments and actions taken
Enrolls additional customer accounts as requested
-Landline home phone required
-Personal Computer required
-High-speed internet (Please complete at speed test at speedtest.net. our system requires a 50-100 megabytes/sec and a ping < 20.
-A background check
-Prior employment verification
Working hours: 8:00 AM - 5:00 PM
Skills:
Ability to multitask and work in a fast-paced environment
Ability to work independently as well as part of a team
Superior customer service skills and the ability to maintain positive working relationships
Strong organizational skills and attention to detail
Excellent verbal and written communication skills
Ability to use computers competently; requires data entry
Qualifications:
*At least two years of call center experience in banking, insurance, phone or cable industries required
A professional interruption-free work environment to seamlessly provide outstanding service to our clients
Follow security and compliance standards to ensure all customer financial information remain strictly confidential
Need to be able to work up to two Saturdays per month (10:00-2:30pm CST)
-Full and part-time positions available
-Optional overtime available
-Bilingual associates compensated additionally
-Health insurance / Dental / 401K / paid Holidays / Paid vacation and sick days
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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