Agency Service Representative

  • location: Cincinnati, OH
  • type: Temp to Perm
  • salary: $13 per hour
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job description

Agency Service Representative

Randstad has an exciting opportunity in the Cincinnati Area! We are looking for Agency Service Representatives to join this growing team!

Working hours: Between 07:00AM-9:00PM, depending on shift.

Responsibilities:
-Responsible for providing advanced customer service support to brokers selling company products via telephone or written communication.

Skills:
-Assists agents and brokers via telephone or written communication.
-Responds to inquiries involving commissions, legislation, product information and policies and procedures for Individual, Small Group, Dental and Life.
-Will be expected to average a certain number of phone calls per representative per week, average pieces of correspondence to be processed per day.
-Coordinates mailings and fulfillment requests.
-Assists in broker road shows. Provides reports to brokers. Works on special projects.

Qualifications:
-Requires a high school diploma
-1 year of related customer service experience; or any combination of education and experience, which would provide an equivalent background.
-Previous health insurance industry experience preferred.
-Advanced benefits, claims processing or membership knowledge preferred.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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