Call Center Representative Inbound

  • location: Tempe, AZ
  • type: Temporary
  • salary: $13 per hour
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job description

Call Center Representative Inbound

We are looking for dynamic and goal oriented Bank- Inbound Call Center Representatives to join our team! You will help support our client, a nationally recognized and well-respected insurance company in the Tempe area- Rio Salado Parkway/Scottsdale Road off 202.

Our client offers a fun work environment with a competitive pay structure and comprehensive training.

TRAINING STARTS ON 7.30.18

Responsibilities:
Daily Duties include but not limited to:
-Manage inbound calls from existing bank customers and field agents.
-Assist bank customers with simple to complex inquiries involving savings and checking accounts, ATM issues, CD and money market accounts.
-Assist customer field agents and their support staff in navigating loan/deposit accounts and applications
-Provide first call resolution, while following strict procedures that meet compliance guidelines

Working hours: 5:00 AM - 10:00 PM

Skills:
-Ability to analyze and resolve customer inquiries
-Ability to adjust performance, quickly, based on management feedback/coaching
-Excellent phone and communication skills
-Experience with Microsoft Office Suite
-Ability to navigate multiple computer systems, applications and utilize search tools to find information
-Ability to multitask
-Ability to effectively listen and elicit information from the customer
-Demonstrated problem solving and decision making skills
-Effective time management and organizational skills
-Punctuality/Consistent attendance is a critical success factor
-

Qualifications:
-Call center experience a plus?? but not required
-1+ yr. Customer Service experience in person or over the phone
-Previous?? banking experience a plus, but not required
-Stable work history
-Drug screen and background check required

ON THE SPOT HIRING AFTER INTERVIEW FOR QUALIFIED CANDIDATES

Training (mandatory):
Start date: 7.30.18
6 weeks, Mon-Fri 8:00 am-4:30 pm. MUST be available to attend the entire paid training class. No time off will be approved.
NO CELL PHONES ALLOWED IN TRAINING. A LOCKER WILL BE ASSIGNED.
After training, you will be assigned a shift based on customer business need anywhere from 5:30 am-10:00 pm M-F, and may include a Saturday or Sunday and holidays

Pay rate:?? $13.00/hour??

In order to be considered for this position you MUST complete these NEXT STEPS:
1. Click on the "APPLY NOW" button to apply to this job posting
2. Please click on the following link or copy/paste into your browser to begin the interview process:?? https://interview.harqen.com/interviewnow/54464/7730
This information is subject to change without notice.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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