Lyft Community Customer Support

  • location: Long Island City, NY
  • type: Permanent
  • salary: $14.90 - $18.50 per hour
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job description

Lyft Community Customer Support

At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.

Lyft is looking for motivated and organized Community Associates to join our NY team based in Long Island. In this role, you will help drive our local operations activities, including onboarding and providing customer support to drivers. If you have an entrepreneurial spirit and the idea of tackling aggressive, audacious goals excites you, if you have a great sense of humor, enjoy working with people, and want to work in a fun and collaborative workplace, and if the thought of helping Lyft continue to build this incredible ride-sharing movement in NYC (and across the U.S.) sounds exciting, we would love to meet you!

Guide drivers through the onboarding process whether in person, at an event, phone, email, and carrier pigeon
Work closely with peers and third parties to organize onboarding events for Lyft drivers
Educate drivers one-on-one and in groups
Support drivers with your knowledge of both NYC and the Lyft platform

Working hours: 8:00 AM - 8:00 PM - 8 hour shift between these hours M-F and Sat. 9-5.

Bachelor's degree preferred
White glove customer service experience
Attention to detail...basically you're someone who enjoys and is good at coloring inside the lines
You're good at multitasking. Yes, we know "multitasking" isn't a real thing, but basically, you're able to type and talk at the same time
Strong computer skills is a must and you feel comfortable with learning new processes and systems
Patience, Patience, Patience
Proficient in Spanish preferred
You go the extra mile to communicate clearly and effectively
You are thorough. There is no race between the turtle and the hare
Self - Starter

If this sounds like a great opportunity for you, please email a current resume to

Thanks for your interest in working at Lyft!!

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    Lyft Customer Support

  • location: Long Island City, NY
  • job type: Permanent
  • salary: $18.50 per hour
  • date posted: 7/9/2018