Claims Service Representative

  • location: Atlanta, GA
  • type: Temp to Perm
  • salary: $16.36 - $17.36 per hour
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job description

Claims Service Representative

The Randstad in the Cumberland/Vinings area is looking for a Claims Service Representative on a temp-to-hire basis. This position is 8 AM-5 PM, Monday through Friday, paying 14-17/hr. A background in customer service is required, preferably in a workers compensation claims environment.

Essential Job Duties:
-Responsible for accurately entering all first reports of injury efficiently and in a timely manner
-Reports are received by mail, fax, phone and email
-Provide high level customer service to agents and insured's by verifying coverage and answering
general claims questions
-Assists in making initial contact on medical claims, requests first report of injury on unmatched mail
and accurately completes state forms
-Requests medical notes and bills from providers
-Processes bill payments, indexes mail, enters and changes client information, prints checks and orders
-Initiates and receives inbound and outbound calls to resolve customer issues
-Ability to adhere to attendance guidelines
-Additional duties and projects as assigned

Working hours: 8:00 AM - 5:00 PM

Essential Skills:
-Self-motivated, flexible and possess the ability to work with minimal supervision
-Strong customer service, problem solving, interpersonal, decision making and organizational skills
-Ability to learn new software systems and programs
-Solid ability to multi-task and focus on detail
-Ability to maintain the highest level of confidentiality
-Ability to positively interact with internal and external customers
-Computer literate; advanced Microsoft Office skills

Education and Experience Requirements:
-High School Diploma Required
-Bachelors Degree a plus
-1 or more years' customer service experience, preferably in a workers compensation claims

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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  • date posted: 6/21/2018