Customer Service Representative

  • location: Farmingdale, NY
  • type: Temp to Perm
  • salary: $14 - $15 per hour
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job description

Customer Service Representative

In this position you will handle inbound customer service and product sales questions. For this role we are seeking representatives enthusiastic about helping others. You will be responsible for professionally providing customer service by answering customers questions correctly, and efficiently. Also, you are responsible for accurately processing customers orders. The ideal candidate for this position would be interested in a full-time Knowledge of computers, data entry, phone experience, and internet experience are required.

Responsibilities:
Manage inbound / outbound calls in a professional manner
Data entry related to customer inquiries and orders
Able to identify and escalate customer issues with empathy when appropriate
Build rapport with your customer and ensure that there are no open issues before closing a customer contact

Working hours: 8:00 AM - 5:00 PM

Skills:
Experience in a call center, inbound or outbound calling, handling all types of customer inquiries, diffusing escalated calls, etc.
Ability to multitask defined by speaking on the phone, utilizing multiple applications for research and typing at the same time

Qualifications:
HOW DO YOU KNOW IF THIS POSITION IS RIGHT FOR YOU?

You love talking; people even say you should get paid for talking (perfect fit!)
You thrive in exciting environments and enjoy a challenge
You enjoy earning a bonus when you do a good job
You enjoy talking to people and learning new things
You believe personality is important in a persona and in a job

If you are interested and meet the above requirements, please apply to this position with your resume in the form of a Word document!

Please join us for our Weekly Open House EVERY Thursday from 1PM - 3PM!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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