Customer Service Advanced Level

  • location: Concord, CA
  • type: Temp to Perm
  • salary: $17 - $18 per hour
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job description

Customer Service Advanced Level

Customer Service Coordinator- (Service router Coordinator With Reputable Company)

A well-established leader in the home protection industry based in Concord, CA area is seeking a skilled and focused Service Agent for their customer call center. If you are looking for an opportunity to take your customer service skills and experience to the next level this is the place for you!

Responsibilities:
Duties and Responsibilities:
Handling inbound and outbound calls to customers in regards to security installations(100+Daily)
Acting as a liaison between technicians and customers
Scheduling appointments with customers
Follow up with customers on quality of service
Routing calls/tickets to the service technicians out in the field performing installations
Data entry
Re-scheduling appointments with customers
Support multiple departments on site in regards to service
Being able to relay technical procedures and terminology to individuals
Explain policies associated with different scenarios

Working hours: 8:00 AM - 5:00 PM

Skills:
Requirements:
2+ years call center experience required
Excellent communication and customer service skills
Good computer data entry and retrieval skills, ability to think on your feet
Excellent follow through and problem-solving ability
Excellent organizational skills and detail oriented
Type 40 words/minute
Friendly, upbeat and positive attitude
Must be flexible as the schedule may include holidays, and mandatory overtime
Must be a Self-Starter with excellent communication skills - written and verbal
Ability to multi-task and make quick decisions
Must be eligible to work in the United States

Qualifications:
Salary/Benefits/Hours:
??? Temporary to Hire position
??? Monday-Friday(6am-7:30pm)(Saturday 8:00am-4:30pm)must be flexible working 8 hours during the following department schedule
??? Full time 40 hrs/week
??? $17.00/Hour
??? All candidates are eligible for benefits including but not limited to: Medical, Dental, Vision, and 401K

Take your experience to the next level and apply today. Send me your resume at jeremy.wong@randstadusa.com!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

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