Customer Service Representative

  • location: Springfield, MA
  • type: Temp to Perm
  • salary: $14.50 per hour
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job description

Customer Service Representative

We are seeking Customer Service Representatives to join the billing department at a high volume call center in downtown Springfield!- If your are customer focused and looking for a career opportunity with a Fortune 100 company, this position is for you!- This is a contract to permanent position.- Primary responsibilities include, but are not limited to:

Responsibilities:
-Responsible for responding to inbound customer inquiries
-Assist customers with processing payments, offer billing solutions, etc
-Build rapport and educate the customer to assist them with their insurance needs
-Responsible for product offerings and education of company products and services such as eservice, different billing options, etc.
(no sales!)

Working hours: 8:00 AM - 7:00 PM

Skills:
Skills for Success:
-High School Diploma
-Minimum of 6 months of Customer Service experience
-Superior oral communications skills on the telephone
-Good written communication skills
-Problem solving ability
-Working knowledge of specified computer based applications such as word processing, spreadsheets and data bases.

The schedule will be determined two weeks in advance, Monday - Sunday.

***REQUIRED TO PASS BACKGROUND AND CREDIT CHECK***

Please apply here and email me the most updated copy of your resume in a Word format. Thank you!- I look forward to speaking with you!- I can also be reached directly at 860-604-1112.

Qualifications:
Keys to success:
-Ability to build relationships with customers
-Ability to provide empathy
-Willingness to learn and grow with a company
-Career driven

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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