Customer Service Intermediate level

  • location: Irving, TX
  • type: Temporary
  • salary: $16 per hour
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job description

Customer Service Intermediate level

Hiring for Customer Service/Office Clerks at our client in Irving! Call center environment, good location and great opportunity to get into a large company!

This position is a 3 month temporary role to start with opportunity for extension and/or permanent placement.

Pay Rate: $16.00/hr

Monday-Friday, 8AM-5PM or 9AM-6PM

Job Responsibilities:
- Show initiative and take an enthusiastic proactive approach to work
- Exhibit sense of urgency
- Responsible for entering patient info and patient notes into Pharmacy computer system.
- Answers incoming phone calls then triages the calls to the appropriate department
- Communicates with clinic contacts
- Monitors mailbox daily and return calls and/or sends emails to appropriate persons
- Provides excellent patient care and increases patient retention
- Responsible for accurately and completely scheduling medication deliveries
- Maintains patient records accurately and in an organized manner
- Enters patient data into the pharmacy system as custom assessments or progress notes as defined by policy and communicate information to appropriate staff
- Follow all applicable government regulations including HIPAA

Working hours: 8:00 AM - 5:00 PM

1-3+ years of call center experience.
Professional phone etiquette skills.

Physical Requirements: Employee must be able to stand, walk, sit and reach outward on a frequent basis. The employee must be able to reach above shoulder, climb and crawl, squat, kneel and bend. The employee must be able to frequently push/pull up to 15 lbs. and occasionally push/pull up to 50 lbs. The employee must be able to lift/carry up to 15 lbs frequently and up to 35 lbs occasionally.

Please apply by emailing your updated Word resume to for next steps.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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