Mortgage Customer Service Rep.

  • location: Irving, TX
  • type: Temp to Perm
  • salary: $15 per hour
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job description

Mortgage Customer Service Rep.

Job Description: Customer Service Phone Representatives. Inbound/Outbound customer service calls assisting customers with tax questions related to their mortgage and home. NO SALES. You will receive, respond to and process customer telephone inquiries regarding mortgage real estate issues in a high volume call center. Handle approximately 60+ calls on average daily. Interacts with internal and external sources, along with staff and management in an effective and supportive manner to maintain a positive working relationship, promoting teamwork and a strong customer service experience. Will need to develop a thorough knowledge of departmental functions, procedures, and resources in order to provide accurate information to customers.

Responsibilities:
Handle approximately 60+ calls on average daily.

Working hours: 7:00 AM - 7:00 PM

Skills:
Verifies contacts and account information. Examines customer problems and implements appropriate corrective action to respond to customer requests. Escalates queries/requests for action as appropriate to Supervisor and/or Research for immediate action. Maintains and creates logs, reports, records and files. Investigates, analyzes, coordinates and tracks complex customer issues and problems. Makes proactive efforts to determine accounts requiring close attention, identifies problems and works through to resolution.

Qualifications:
1-2 year experience working in office environment, computer experience, multi-tasking abilities, fast learner. Previous call center experience.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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