Data Entry I

  • location: Framingham, MA
  • type: Temporary
  • salary: $17 per hour
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job description

Data Entry I

Our client in Framingham, MA is hiring a temporary Data Entry/Operations Coordinator. This position is $17/hr, 9:00am-5:00pm and will go through the next ~9 weeks, estimated.

Job Description:
This person will be working on the Customer Delivery Support team, helping to verify Staples??? Contract customer addresses between three databases including Staples Contract Ship To File, the UPS Billing File, and the FDX Billing File. Staples is being charged for each and every address correction that is submitted by either of our Small Parcel Carriers that provide delivery to our customers. We currently have a backlog of over 3,000 addresses/records and we require additional support/bandwidth to bring this current. We are looking for a candidate to come in and follow a step by step process to manage this list of customer addresses.

Each day this person will review an excel spreadsheet, one record at a time, and utilize an address validation web-tool, google, and a handful of other tools and resources to review the data and, depending on what they find, follow one of many subsequent process. Some examples are, submit an update request to CSS to have the customer address updated on our end . . . push back at the SPC charges requesting a refund . . . or reach out to the Transportation Operations Support team to review the Ship To for special routing.

20% of this role will consist of reaching out to the customers to ensure the information is correct as well as coordinating with internal teams. This person need to be highly organized, with the ability to independently resolve problems and be process oriented. The candidate will be fully trained on the process upon hire.

Working hours: 9:00 AM - 5:00 PM

Must Haves:
- Intermediate with excel
- Computer savvy
- Customer service experience (retail, receptionist)
- Process oriented
- Independent/Problem Solver
- Good Problem Solving Skills
- Excellent Communication Skills, Both Verbal and Written Required
- Must be Detail Oriented
- Well Organized
- Must be Proficient with Microsoft Excel

If you are interested in this opportunity, please apply directly to this posting with your resume for immediate consideration.

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