Customer Service Professionals
Lyft is looking for a motivated and organized Community Associate to join our growing Express Drive team. In this role, you will help drive our local Express Drive operations, including driver onboarding and providing customer support. You will be the "face of Lyft" to new and existing drivers who are looking to participate in Lyft's vehicle access programs - short-term rentals that become discounted to the driver if they complete a certain number of rides. If you have a great sense of humor, enjoy working with people, want to work in a fast-paced and collaborative workplace, and if the thought of helping Lyft continue to build this incredible ride-sharing movement in NYC (and across the U.S.) sounds exciting, we would love to meet you!
View video: https://www.lyft.com/jobs
If you would like to be considered for this role, email a copy of your resume to firstname.lastname@example.org
-Guide drivers through the rental onboarding process
-Work closely with peers and third parties to organize onboarding events for Lyft Drivers
-Educate Drivers one on one and in groups
-Support Drivers with your knowledge of both NYC and the Lyft platform
Working hours: 8:00 AM - 7:00 PM
-White glove customer service experience
-High energy with an outgoing, social personality-you love talking to people!
-Excellent & clear communication skills (verbal and written)
-Strong attention to detail...basically you're someone who enjoys and is good coloring inside the lines
-Ability to multi-task and switch into different modes during the workday/week
-Patient and thorough
-Bachelor??s degree preferred but not required
-Spanish proficiency preferred
-Retail, customer service, or vehicle rental experience
-Strong computer skills, proficient with Google Suite
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