Bi-Lingual Community Associate
Lyft is the fastest growing Rideshare Service in the industry and is seeking to hire full time, two bi-lingual Community Associates in the Boston area market. Lyft is setting the pace when it comes to engaging a modern workforce. Whether that's modern work environments, progressive management styles, unmatched benefits and the opportunity for advancement, Lyft is leading the way in workplace evolution and employee engagement in the 21st century.
BENEFITS TO YOU:
-Full-time employment and eligibility for over-time work.
-Medical benefits including: dental, vision, health savings plans and life insurance
-Outstanding paid time off including: vacation, sick days and paid holidays
-Monthly accrued Lyft credits
-401k sponsored by Lyft
-AND MUCH MORE......
Overview of role:
Lyft is looking for motivated and organized Community Associates to join our Boston, MA locations. In this role, you will help drive our local operations activities, including onboarding and providing customer support to drivers. If you have an entrepreneurial spirit and the idea of tackling aggressive, audacious goals excites you, if you have a great sense of humor, enjoy working with people, and want to work in a fun and collaborative workplace, and if the thought of helping Lyft continue to build this incredible ride-sharing movement in Boston (and across the U.S.) sounds exciting, we would love to meet you!
??? Guide drivers through the onboarding process whether in person, at an event, phone, email, and carrier pigeon
??? Work closely with peers and third parties to organize onboarding events for Lyft drivers
??? Educate drivers one-on-one and in groups
??? Support drivers with your knowledge of both Boston & surrounding suburbs and the Lyft platform
Working hours: 8:00 AM - 5:00 PM
--Bachelor's degree preferred
--Bilingual: English and Portuguese: written and verbal
--1-3 years experience in service oriented environment: Retail customer service, hospitality, corporate call center etc.
--Proficiency with computers including: Microsoft Office Suite, ability to navigate various systems & learning new systems and processes
??? White glove customer service experience
??? Attention to detail...You cross your T's and dot your I's
??? You???re good at multitasking...taking notes while a customer speaks to you is no problem
??? Patience, Patience, Patience
??? You go the extra mile to communicate clearly and effectively
??? Self - Starter
??? Flexible...you're game to support the needs of the business, whenever and wherever
??? Typically involves standing for most of the workday (although Lyft will make accommodations for qualified individuals with disabilities)
Please email your resume directly to firstname.lastname@example.org for an immediate response. Thank you and Lyft is excited to meet you!!!
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