A Collections Associate is responsible for performing a variety of job tasks, as needed, to support the collection of outstanding receivables for Retail and Business accounts. Work closely with external partners, other departments and peers to aggregate the entire collection effort from early stage delinquency through agency placement.
??? Perform outgoing collection calls for early stage delinquent Retail and Tiffany for Business accounts.
??? Secure payment from Tiffany for Business accounts requiring special handling by preparing pro-forma invoices, invoice consolidation or accessing customer supported payables management system.
??? Prepare agency placement paperwork for charged off accounts.
??? Process payment requests, including check requisitions for A/P processing, for agency and attorney fees.
??? Fulfill process server requests.
Working hours: 8:00 AM - 4:00 PM
--Assist in the preparation of the group's monthly and ad hoc reporting.
--Investigate and research internal and external customer account issues and propose solutions to resolve the issue, including financial account adjustments if necessary.
Required Qualifications:---1-2 years related experience in either a collections role OR a high demanding customer service environment
--Strong verbal and written communication skills
--Critical thinking, problem solving, and decision making skills
--Detail oriented and ability to multi-task
--Work well under pressure and time constraints
--Ability to navigate the Web and Web based applications
--Adaptable to work a flexible schedule
--Capable of telecommuting to meet the department's needs and business requirements
Preferred Qualifications: ??? 4 year degree, preferably finance or business related, in process or completed
??? Consumer and/or business collections experience
??? Basic accounting knowledge
??? Familiarity with Fair Debt Collection Practices Act
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