HR Customer Service Representative

  • location: Schaumburg, IL
  • type: Temp to Perm
  • salary: $16 - $21 per hour
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job description

HR Customer Service Representative

HR Service Center Representative
Are you comfortable handling complex inquiries in a call center environment?-- This is the perfect opportunity to broaden your experiences at a well established company located in Schaumburg, IL. This position supports HR processes and help maintain employee database. Answers incoming calls with inquiries from existing and previous employees regarding benefits, payroll or other HR initiatives.
Responsibilities:
Typical Duties:
-Obtains employee information by answering telephone calls; verifying information.
-Helps quickly find the correct answer to all employee benefit, payroll or policy inquiries.
-Determines correct parties to best address inquiries and route appropriately.
-Informs employees by explaining procedures; answering questions; providing information.
-Updates job knowledge by studying new process descriptions; participating in educational opportunities.
-Ensures all documentation and employee information is accurate and current.
Working hours: 8:00 AM - 5:00 PM
Skills:
Skills:
----- Strong ability to multitask
----- Strong written and verbal communication skills
----- Strong problem resolution skills
----- Strong Computer Skills
----- Ability to handle pressure in a high volume call center
----- Empathy, patience and consistency
----- Experience with HR, benefits and policies
Qualifications:
High School Diploma or Equivalent
1+ years of experience in a Call Center Setting (specifically where call routing and inquiry tracking occurs daily)
1+ years of experience with HR, benefits and policies
Qualifications:
At Randstad, we pride ourselves in the ability to help you find the right match in your next position. Please contact me, Maggie Vnuk, if you are interested in this opportunity and apply below. Please feel free to send your resume to maggie.vnuk@randstadusa.com- I look forward to hearing from you today!
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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