Vehicle Concierge Call Center Associate

  • location: Burnsville, MN
  • type: Temp to Perm
  • salary: $14 - $15 per hour
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job description

Vehicle Concierge Call Center Associate

Do you enjoy providing high level customer service to assist guests in their time of need? Come join our growing organization!
If you have an ambition to learn and enjoy making a difference and helping to save peoples' lives, we would love to have you join our team! We are looking for talented Call Center Specialists who possess strong communication and customer service skills for our Emergency Response and Concierge Service Center located in Burnsville, MN in a true temp to hire position!

Multiple shifts available, with rotating weekly schedule - Weekend availability a must!
Very strong benefits package that includes medical, dental, vision, 401K and more! Permanent hire potential after 90 days!

Responsibilities:
-Answering customer requests and inquiries from the Rolls Royce and BMW call Assist
-Assisting with various customer needs including GPS location tracking, renewing membership subscriptions, remotely unlocking vehicles, contacting roadside assistance.
-Documenting customer information
-Effective internet and search engine use to satisfy customer needs
-Provide luxury vehicle concierge services including restaurant, hotel recommendations and directions
-Act quickly and calmly in emergency situations including vehicle collision notifications and effectively communicate needs to emergency response professionals.
-Maintain professional communication to both clients and internal team members
-Ability to handle emergency call situations when necessary

Working hours: 12:00 AM - 12:00 AM

Skills:
Qualifications:
*High School Diploma or equivalent
*1+ years of customer service experience (call center experience preferred!)
*Bi-Lingual a plus! (Spanish/ English or French Canadian/ English - premium pay with validation)

Qualifications:
If you or someone you know meets all qualifications listed, please submit a resume to ali.loomis@randstadusa.com
OR follow the link for a brief questionnaire https://interview.harqen.com/interviewnow/47287/4989

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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