Customer Service Representative
Responsible for providing customer service support regarding company products via telephone or written communication. Primary duties may include, but are not limited to: Assisting agents and brokers via telephone or written communication. Responding to inquiries involving commissions, legislation, product information and policies and procedures for Individual, Small Group, Dental and Life insurance. Coordinates mailings and fulfillment requests.
Handling requests in a prompt, accurate, and courteous manner following standard processes and procedures is required
Working hours: 8:00 AM - 5:00 PM
Requires a high school diploma; 1 year of related customer service experience; or any combination of education and experience, which would provide an equivalent background. Previous health insurance industry experience preferred. Advanced benefits, claims processing or membership knowledge preferred.
Some flexibility in schedule may be required between the hours of 7:30am - 6pm. Selected candidates will work 8 hour shifts within this range.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.