Emergency Call Center Consultant

  • location: Burnsville, MN
  • type: Temp to Perm
  • salary: $16.50 - $18 per hour
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job description

Emergency Call Center Consultant

Are you looking to further your experience in an Emergency Dispatch setting? Do you enjoy the fast-paced environment of making a difference and saving lives?

If you have an ambition to learn and enjoy making a difference and helping to save peoples' lives, we would love to have you join our team! We are looking for talented Call Center Specialists who possess strong communication and customer service skills for our Emergency Response and Concierge Service Center located in Burnsville, MN in a true temp to hire position!

Multiple shifts available, with rotating weekly schedule - Weekend availability a must!
Very strong benefits package that includes medical, dental, vision, 401K and more! Permanent hire potential after 90 days!

-Calmly and professionally gather information from drivers or passengers of vehicles involved in a collision
-Maintain demeanor while dealing with high stress situations
-Effectively communicate pertinent information to Emergency Responders
-Assisting with various customer needs including GPS location tracking, renewing membership subscriptions, remotely unlocking vehicles, contacting roadside assistance.
-Documenting customer information
-Effective internet and search engine use to satisfy customer needs
-Maintain professional communication to both clients and internal team members

Working hours: 12:00 AM - 12:00 AM

*High School Diploma or equivalent
*1+ years of Public Safety Answering Point Experience
*1+ years of customer service experience (call center experience preferred!)
*Bi-Lingual a plus! (Spanish/ English or French Canadian/ English - premium pay with validation)

If you or someone you know meets all qualifications listed, please submit a resume to ali.loomis@randstadusa.com
OR follow the link for a brief questionnaire https://interview.harqen.com/interviewnow/47287/4989

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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