Lyft Customer Support

  • location: Long Island City, NY
  • type: Permanent
  • salary: $18.50 per hour
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job description

Lyft Customer Support

At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.

Lyft is looking for motivated and organized Community Associates to join our NY team based in Long Island. In this role, you will help drive our local operations activities, including onboarding and providing customer support to drivers. If you have an entrepreneurial spirit and the idea of tackling aggressive, audacious goals excites you, if you have a great sense of humor, enjoy working with people, and want to work in a fun and collaborative workplace, and if the thought of helping Lyft continue to build this incredible ride-sharing movement in NYC (and across the U.S.) sounds exciting, we would love to meet you!


  • Guide drivers through the onboarding process whether in person, at an event, phone, email, and carrier pigeon
  • Work closely with peers and third parties to organize onboarding events for Lyft drivers
  • Educate drivers one-on-one and in groups
  • Support drivers with your knowledge of both NYC and the Lyft platform
Working hours: Need candidates to be open to working late and weekends 
Open to floating schedule 
8am - 8pm M-F
9am--5pm Sat
12pm-5pm Sun


  • Bachelor's degree preferred
  • White glove customer service experience
  • Attention to detail...basically you're someone who enjoys and is good at coloring inside the lines
  • You're good at multitasking. Yes, we know "multitasking" isn't a real thing, but basically, you're able to type and talk at the same time
  • Strong computer skills is a must and you feel comfortable with learning new processes and systems
  • Patience, Patience, Patience
  • Proficient in Spanish preferred
  • You go the extra mile to communicate clearly and effectively
  • You are thorough. There is no race between the turtle and the hare
  • Self - Starter

Bilingual is a PLUS!

If this sounds like a great opportunity for you, please email a current resume to

Thanks for your interest in working at Lyft!!

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