Inbound Call Center Representative
Randstad is currently seeking a Inbound Call Center Representative for a health services organization in Phoenix, AZ. Interested candidates should apply to this posting with an updated copy of their resume, complete with relevant contact information. This position is a 5 month contract opportunity with a possibility for extension, paying $12.50/hour. Interested candidates must be available to work hours between 8 AM to 8 PM, Monday through Friday.
+ Greets customers and providers as the first point of contact.
+ Builds rapport with customers over the phone, in real time while maintaining commitments to follow up as necessary.
+ Collects and provides data entry of authorization information.
+ Provides accurate information to callers based on an understanding of customer and service requirements. Redirects calls as necessary.
+ Relates to customers with empathy and diplomacy with the ability to diffuse situations comfortably.
+ Educates customers and providers, offering appropriate options in line with CMS (Center for Medicaid and Medicare Solutions) Guidelines.
Working hours: 8:00 AM - 8:00 PM
+ Customer Focused and has a genuine desire to help people
+ Professional, tactful, and able to respond and calm a situation
+ Prioritizes work and provides accurate responses to inquiries.
+ Effective user of tools - able to navigate multiple computer based tools and resources
+ Active listener, with the ability to provide confident responses
+ Prior experience with Medicare Programs is preferred but not required.
+ Prior experience in customer service role/operation is preferred.
+ Working knowledge of automated systems/telephone systems and accurate data entry is preferred.
+ Education: High School Diploma or G.E.D, required.
+ Prior experience in an inbound call center is required.
+ Proficiency in Microsoft Office
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.