Call Center Representatives

  • location: White Plains, NY
  • type: Temp to Perm
  • salary: $18 - $20 per hour
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job description

Call Center Representatives

Are you looking for an opportunity to help others while utilizing your bilingual skills? Are you able to speak and translate in English and Spanish? Look no further, the right opportunity has found you!
This opportunity is in the medical field and is a temp to perm offering an hourly wage including benefits while temping and an increase when you are taken permanent coupled with an attractive benefit package including a matching 401k!

Responsibilities:
The representative will service the needs of patients by educating them on products and services??, listening to concerns/addressing issues, providing informational literature when necessary and placing supply orders.

ESSENTIAL TASKS:
?? Ability to answer hi-volume in-bound calls via an automated phone system.
?? Ability to make outbound calls to patients and referrals as necessary.
?? Respond quickly and professionally to customer telephone questions and concerns.
?? Gather patient demographics and billing information as needed to complete requested orders.
?? Process orders using an ERP system.
?? Maintain customer records by updating account.
?? Recommend additional products that may be necessary or available to the customer.
?? Achieve daily completion of CS Credit Review.
Must possess excellent communication skills and the ability to practice proper phone etiquette.
Basic Microsoft Office, particularly Word and Outlook.
Provide feedback to Group Team Lead regarding issues with accounts.
Conducts routine tasks as directed; works under clearly defined guidelines
Contributes to specific objectives and outcomes as directed.
Monday through Friday no weekends
Hourly rates vary from $18.00- $20.00

Working hours: 8:00 AM - 5:00 PM

Skills:
Basic skills with moderate level of proficiency. Consults with senior peers on non-complex projects.
1-2 years customer service experience
Associate Degree preferred however not required
Bilingual Spanish

Qualifications:
If your background matches this skill set, apply today to be part of these exciting companies!!!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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