Customer Service EntryLevel
Randstad is currently looking for Bilingual (Spanish/English) candidates and English speaking candidates for this role working in the healthcare field supporting customers questions, concerns, and needs. Primary duties may include, but are not limited to: Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
1. Responds to customer phone inquiries in a prompt, courteous and concise manner.
2. Provides callers with an unbiased information to assist customers with application and eligibility
3. Accesses, reads, and interprets customers and provider data elements within customer???s application.
4. Performs accurately all data entry functions to reflect customer activity/transactions.
5. Answers customer questions and assists in problem resolution.
6. Assists customers in the enrollment process.
7. Documents all customer encounters in clear and concise logs.
Working hours: 8:00 AM - 8:00 PM
Can multitask with different functions and screens.
Can type on average 30 words per minute.
Preferred call center experience
Excellent organizational, interpersonal, written, and verbal communication skills
Completion of assessment for typing and computer literacy in MS products.
High school diploma, GED, or equivalent certification; other combinations of education and experience will be considered. Background in health care, human services, or customer
service a plus.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.