Retirement Services Representative
Randstad in partnership with a Fortune 100 company headquartered in Scottsdale, AZ is actively seeking 24 Financial Services Analysts (Customer Service Reps) to join the Retirement Plan Inbound Call Center team at their location in Scottsdale (Via de Ventura & 101). Randstad is known for our desire and ability to match people with companies and positions that will develop their potential. Our relationship with our client is no exception. . This is an excellent opportunity to build a fulfilling career with a leader in financial services and insurance who has recently been listed as a Fortune 100 Best Place to Work.
Taking incoming calls from public sector participants regarding their retirement accounts.
Individuals will be trained to handle basic topics such as account balance, distribution questions, password reset, etc.
Building meaningful connections/relationships and engage with customers via phone inquiries
Candidates need to be comfortable multitasking while talking on the phone with customers and also be able to problem solve/troubleshoot different customer issues on the spot
You will be responsible for servicing an average of 30-50 calls per day, maybe as many as 50-80 per day during peak busy times (January, February, April, July & October)
Educate and provide service to customers on products to support sales objectives
Uncover routine sales opportunities and market products to support sales objectives
Reviews, researches, and interprets records and reports to accurately make decisions
Resolves routine errors requiring corrective processing
Working hours: 8:00 AM - 5:00 PM
A completed or nearly completed Bachelor's Degree (preferably in business or a related field)
Candidates who hunt for innovative ideas and seek feedback to continuously improve performance
A passion and drive to succeed in a fast paced environment
An engaging personality, both in person and over the phone
One year of solid work experience in a service related field. Restaurant, retail, administrative, hospitality, etc.
Candidates must be able to deliver friendly customer service while talking on the phone and working through computer systems simultaneously
A SERIES 6 LICENSE WILL EVENTUALLY BE REQUIRED--as a full time Nationwide employee, this license will allow you to talk to customers about investment options, trading mutual funds and increasing contributions
Our hours of operation are Monday ??? Friday 8am to 8pm (beginning 11/4/2018, when Daylight Saving Time ends, we will be open until 9pm) and 6am to 3pm Saturdays. Workers must be available to work any shift that falls within these hours. Typically a contractor will not work Saturdays right out of training, but this is a possibility.
Training will be from 8am to 4:45pm Monday-Friday for SIX WEEKS
Position starts on 8/20/2018. After the first 6-12 months of employment with Randstad, there is potential to apply for permanent hire with our client! During the first 6 months, you're paid a competitive wage of $15 or $16.50 per hour, which increase to $33,800 annually! There will be a PAID, 6 week training program that prepares you for a long term, successful career.
Background Requirements: If selected for hire, you will need to pass a criminal background check, a credit check and a 10 panel drug screen. You will also need to provide education verification documents (degree, transcripts or class schedule)
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.