Customer Product Support Specialist
Randstad in partnership with The Bose Corporation are actively seeking a Customer Product Support Specialist to join their team on a temporary hire basis out of their Stow, MA office. This is a exciting opportunity to be part of supporting a new wellness product releasing to the market!!
The Bose Corporation is an industry leading Consumer Electronic Manufacturer with a passion for innovating through technology and providing a collaborative environment that fosters professional development and growth.-
As a Customer Product Support Specialist you will be responsible for the ownership and resolution of support issues originating directly from customers or from contact center groups within Bose though multiple channels including; phone, email and forum. You will interface with end-consumers, Bose re-sellers, factory stores, foreign distributors and dealers, repair facilities and the Bose field sales force. You will consistently apply customer service communication engagement skills and in-depth knowledge of Bose products, audio/wireless/Bluetooth/wearables/networking technologies, procedures, and alternatives to assess customer needs and resolve issues thereby building a solid and satisfied customer relationship. Additional responsibilities may include testing and supporting new tools and emerging technologies.
Working hours: 3:00 PM - 12:00 AM
Requirements: -A minimum of 1-year experience in a customer service role - Knowledge of technology products & comfort with using them. -Demonstrable ability to manage and resolve customer product issues & escalate appropriately -Proficiency in navigating PC and mobile operating systems including, but not limited to Windows, Apple and Android based platforms -Excellent communication and interpersonal skills (written and verbal) -Adaptable, flexible, and open to feedback -Passion and self-motivated to learn -Ability to work a flexible shift including evenings, weekends and some holidays in a call center environment that offers 24/7 support.
For immediate consideration, please contact Sonia_Carestio@bose.com.
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