Deposit Services Specialist
We are seeking a Deposit Services Specialist to assist in our Columbus office!
Job Summary:Responsible for daily completion of back-office centralized operations functions, which provide support for all divisions. Ensures that daily processes are completed in an efficient manner and audits performance to ensure accuracy.
Responsible for the review of commercial and retail deposit account documentation. Ensures documents are prepared in accordance with approved banking and regulatory requirements. Processes routine account transactions; handles loan, credit card payments and deposits. Works closely with the divisions to provide support for various deposit services, utilizing customer service skills and established policies and procedures. Performs routine clerical and data entry functions within Deposit Services. Processes, gathers, and verifies data using the Internal Revenue database. Generates correspondence and routine reports, answers incoming telephone calls, responds to routine customer inquiries. May begin cross-training on other Deposit Services responsibilities, such as levy/garnishment processing, IRA processing, and backup withholding processing.
Working hours: 8:00 AM - 5:00 PM
Minimum Experience: One (1) year of customer service-related experience-
Required Knowledge, Skills, & Abilities:- Ability to learn deposit account operations and security procedures - Ability to follow directions in a timely and accurate manner - Developing organizational and analytical skills - Computer proficiency with basic Microsoft Office applications (e.g., Word, Excel, Access, and Outlook) and 10-key skills - Time management and ability to prioritize - Good written and oral communication and customer service skills. Must be able to explain problems clearly and interact in a professional/positive manner
Preferred Knowledge, Skills, & Abilities:- Associate's or Bachelor's degree in business administration, or equivalent experience - Banking or financial services experience
Qualified applicants should apply to this posting for further consideration.
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