Customer Service-Manufacturing

  • location: Charlotte, NC
  • type: Temp to Perm
  • salary: $15 per hour
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job description

Customer Service-Manufacturing

We are looking for an experienced Customer Service Representative for a manufacturing environment. This is a temp to hire opportunity that pays $15/hr. When you go permanent, you will be eligible for full benefits including medical, dental, 401k, PTO and many more. Hours are M-F 8 to 5

Responsibilities:
Typical job duties include but are not limited to the following:
-Respond to customer calls and emails regarding billing, product issues, service questions, returns, and any other client associated questions
-Update customer interactions and information in the database
-Stay up to date on product information and availability
-Maintain client satisfaction

Working hours: 8:00 AM - 5:00 PM

Skills:
The ideal candidate for this role will possess the following skills:
-2+ years experience providing customer service including processing purchase orders
-Excellent communications skills both verbally and electronically
-Ability to diffuse escalated situations
-Ability to turn angry customers into repeat buyers
-Ability to navigate between multiple computer systems quickly and efficiently and handle a fast paced environment

Qualifications:
Minimum requirements for this role are as follows:
-High School diploma or GED
-Experience as a customer service rep in a manufacturing environment is required
-Knowledge of JD Edwards is highly desired
-Must be proficient with Microsoft Office

If you meet the above criteria, please send an updated resume to nic.jarosch@randstadusa.com. Please put "Manufacturing CSR" in the subject line.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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