Member Advocate

  • location: San Diego, CA
  • type: Temp to Perm
  • salary: $16 - $16.50 per hour
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job description

Member Advocate

The Member Advocate's goal is provide excellent customer service to the members and resolve any issues that may arise. A successful Member Advocate contacts members with issues within 24 hours of their inquiry to identify themselves, ask clarifying questions, and establish an expectation of resolution time. A successful Member Advocate actively resolves member issues within a 7-9 day average. The Member Advocate uses existing tools to interact with members to clarify the issue and offer alternatives for a resolution. The Member Advocate keeps accurate and current status records of each account. Member Advocates must know, or quickly learn, new car market and remain current by reading provided Auto Industry periodicals and websi es.

Responsibilities:
Member Advocate will interact with Sales Managers, General Mangers and Principals of new car dealerships in a business setting. Member Advocate must demonstrate the ability to remain calm while handling stressful phone calls. Member Advocate will analyze a situation, develop potential resolutions, communicate them clearly over the phone and encourage positive resolution. Strong outbound email skills are desired.

Working hours: 10:30 AM - 7:00 PM

Skills:
Active listenifn skills
Excellent communication
Customer service

Qualifications:
Please apply online or email your resume with contact information to christopher.calvert@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
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