Randstad is currently hiring for one of the largest HR consultation firms in the world! Whether you have high levels of profesisional customer service under your belt or are new to the workforce, this position offers a myriad of experience to offer. This company is both willing to train and build those who pride themselves on quality customer service.
Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. Track and document all inquiries using the applicable systems. Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children. Complete associated tasks according to the established guidelines. Track and document all inquiries using the applicable systems. Meet Quality Assurance (QA) and other key performance metrics. Facilitate the fulfillment of caller requests for materials via mail, email, or download. Transfer/refer consumers to appropriate entities according to the established guidelines.Escalate calls or issues to the appropriate designated staff for resolution as needed.Facilitate translation services for nonEnglish speaking callers according to procedures (if applicable). Attend meetings and training as requested and maintains up-to-date knowledge of all programs and systems.
Working hours: 8:00 AM - 5:00 PM
High school diploma, GED, or equivalent is required.
Organizational and customer service skills are a must.
Computer literacy and typing competency will be test via online assessment.
Do not miss out on this year's open enrollment hiring!
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.