Customer Service Specialist

  • location: Albany, NY
  • type: Temporary
  • salary: $25 - $25.49 per hour
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job description

Customer Service Specialist

For immediate consideration please send your resume to Jasmine.King@randstadusa.com

Pay Rate: $25.49 hourly
Duration: 07/30/18 - 12/31/18

Responsibilities:
The Specialist will receive inbound service calls from retail consumer clients on Reg E and Reg Z dispute case inquiries. While interacting with clients, the Service Specialist will answer inquiries and respond to client needs.


Reg E and Reg Z team members are expected to act professionally at all times, conduct business ethically avoid conflicts of interest and act in the best interest our clients


Consistently deliver distinctive client service that is knowledgeable, by delivering ease, value and expertise in every client interaction on all dispute inquiries.


Build rapport and strengthen client relationships while servicing client needs.

Working hours: 8:00 AM - 5:00 PM

Skills:
Research and provide verification and documentation of client issues and resolution.
Knowledgeably respond to and overcome client objections.
Adhere to established policies and procedures related to servicing, regulatory compliance, and quality.
Work collaboratively in a team environment to achieve team, department, and line of business commitments.

Qualifications:
Reg E and Reg Z experience
High School Diploma or GED equivalent
1-2 years client services required
Work experience requiring multi-tasking and attention to detail
Computer proficiency with knowledge Windows

For immediate consideration please send your resume to Jasmine.King@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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