Benefits Enrollment Support
Randstad is hiring call center professionals for a major financial firm in Downtown Phoenix!
Duration: Through the end of the year, with potential extension through end of January; could be extended longer
Location: Downtown Phoenix, AZ 85003
Hours: Must be available to work hours between 8am-6pm Monday-Friday
Training: 3 weeks of training 8:00am - 4:30pm
Primarily responsible for answering incoming telephone calls from internal team members in a call center environment
The calls are related to questions or problems team members may have related to benefit plans, payroll, policies, programs and online tools associated with human resources
Uses traditional and online human resource systems to document transactional work and educate team members on human resource related topics
Be able to multitask; utilize multiple programs and windows at one time to locate resources, research information and document the customer's call
Utilize good probing skills to understand the caller's question/concern and then provide a full and complete answer - anticipate the needs that the caller may not know to ask
Working hours: 8:00 AM - 6:00 PM
1 year of call center experience required
Help Desk/Tech Support experience is a plus!
Professional and strong communication skills - needs to be well spoken - will be speaking with entry level team members all the way up the chain (VP Level)
Outstanding attendance and punctuality NON-NEGOTIABLE during training. Will be released if any training time is missed
Holds great job tenure - do not like job hoppers
Fast learners - able to self educate to relay information to team members
Positive attitude - open to receiving feedback from our team leads and managers
If interested or know of anyone who may be, please send updated resumes to firstname.lastname@example.org subject "HR CSR"
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.