A manufacturing company in North Haven CT is seeking a Customer Service/Account Manager. This is a direct hire with an excellent benefit package. The salary is between 45k-50k. If you qualify and would like to apply, please email me your resume email@example.com. We now have the ability to do a video/phone screen in just 5 easy steps!
We are offering an excellent benefit package and a work hard/play hard environment! Come join our family!
Position Expectations: The Customer Service Representative is responsible for providing a conduit between international partners/clients in the automotive, aerospace, energy, automotive, nuclear energy, , and semi-conductor and vacuum industry customer(s) and the company
Provide effective communication with international customers, sales personnel and other departments.
Develop a rapport with existing and potential customers to help facilitate new business.
Communicate any and all issues to the appropriate sales personnel and management on a timely basis.
Enable sales staff to effectively operate at a steady and reliable time frame
Provide sales support to maximize sales opportunities.
Answer phone calls from clients, research and resolve routine and non-routine problems.
Act as liaison between internal operational staff, technical staff, vendors, and other consultants to think through and solve complex problems.
Solves arising problems using sound judgment and experience, with an overall knowledge of our products., in order to answer questions and a level of technical skills.
Process all Quotes/Orders accurately and in a timely manner.
Follow guidelines as set forth in Sales.
Manage open orders to ensure customer requirements are met.
Responding to customer, distributor and sales inquiries on a timely and accurate basis, this will include quoting customers, transferring inventory and working with packers and customers to ensure Engineering Inc. inventory at each location is accurate.
Handle incoming calls for International clients/vendors in the automotive, aerospace, energy, automotive, nuclear energy, , and semi-conductor and vacuum industry.
Educating customers on product options.
Provide order and shipping status to sales and our customers.
Customs Paperwork for all international shipments.
Working hours: 8:00 AM - 5:00 PM
Experience with seal products a plus
- Excellent reputation with the customers and the vendors
- Consistently a financially stable company
Specific Skills Required:
Customs-International sales-document support.
Computer applications using MS Office.
Must be proficient in Excel, Word .
Excellent analytical and mathematical skills.
Related Experience Required:
At least 3 to 5 years of customer service-international sales support experience.
Experienced in problem resolution.
Experienced working in sales and service departments
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