Call Center Representative Inbound

  • location: Pasadena, CA
  • type: Temp to Perm
  • salary: $19 per hour
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job description

Call Center Representative Inbound

Are you someone who is punctual?
Are you interested in long term success in the banking field?
Are you able to maintain a calm demeanor in a dynamic environment?
Are you able to explain difficult concepts in a simple manner?

If you answered yes, then the Call Center Representative position may be the job for you!

Randstad pays talent on a weekly basis!
After you become permanent, you are offered a generous vacation package, monthly public transportation stipend, carpool options, etc.
There are many areas to grow within the company and promotes from within.

The Call Center Representative for the banking service center will work in all areas of retail banking including but not limited to:
Checking and savings accounts
transactional accounts
personal loans
debit cards and credit cards
retirement accounts

The Call Center Representative will be responsible for:
Qualifying leads and soliciting orders for products or services over the phone
Entering details into database system and follows up with customers
Keeps accurate track of client's needs and notates all information correctly in their accounts
Respond to client inquiries, and either solves client problems on their own or escalates problem to his/her supervisor for resolution
Identifies opportunities to make product suggestions/referrals based on client needs
Display etiquette, knowledge and solutions when servicing clients account inquiries - conducts transaction in accordance to service standards
Maintain close adherence to the defined daily schedule to ensure proper resource coverage
Maintain a minimal level of errors to ensure a positive customer service experience
Adheres to bank policy and procedures

Working hours: 5:00 AM - 6:00 PM

Previous retail banking is a requirement
Knowledge in bank products and services
Experience in selling banking products and retaining customers (e.g. time deposits, checking and savings)

Please email resumes to

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
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