The Equipment Operator reviews and understands work orders, RIP, print and collate files and documents in accordance of written instructions. Prepare completed jobs for shipment or delivery. The role is expected to complete all requests accurately and efficiently, in accordance with work order instructions, deadlines, estimates, and departmental guidelines. They must manage their own work with full accountability for ensuring quality, timeliness and client satisfaction associated with it. They must communicate effectively, proactively and professionally with Production staff, management. As part of the larger Production team, the Equipment Operator is expected to support and leverage others as needed, sharing accountability for the team results. They must perform duties in accordance with departmental policies and procedures.
This job description outlines the key goals of this role. In an ever-changing commercial environment, this role and its responsibilities will evolve in line with the needs and demands of the business.
Hours: MUST BE WILLING TO WORK FIRST AND SECOND SHIFT
??? Read and understand work orders, RIP, print and collate files and documents in accordance of written instructions.
Print out and quality-check 1st out proof of job for color accuracy, appropriate and consistent formatting, proper pagination and completeness to ensure that the document accurately reflects work order instructions. Make necessary corrections prior to providing Lead Operator and SAM completed paperwork and 1st out proof.
??? Monitor request status and escalate as necessary to effectively address issues and ensure completion by request deadline
??? Complete all requests accurately and efficiently, in accordance with specified deadlines, estimates, instructions and departmental standards/guidelines
??? Ensure that documents accurately reflect client specifications by checking completed work against work order instructions and sample (if provided) for accuracy, completeness and consistency
??? Develop and maintain in-depth knowledge of departmental templates, standards and best practices
??? Manage own work with full accountability for ensuring quality, timeliness and client satisfaction associated with it
??? Communicate effectively, proactively and professionally with Production staff, and management
??? Consult colleagues to clarify document-specific questions and, if necessary, communicate and escalate request-specific issues to Lead operator or SAM notifying immediately if estimate and/or deadline will not be met and must be renegotiated
??? Troubleshoot challenges by providing effective solutions to complete task
??? Operate as part of larger Production team, supporting and leveraging off others as needed, sharing accountability for the team results, including completed requests
??? Check other colleagues??? work to ensure that it meets requested specifications
??? Collaborate with colleagues to process work more efficiently (e.g., when appropriate, split large or time-sensitive jobs to ensure that deadlines are met)
Working hours: 8:00 AM - 8:00 PM
They must communicate effectively, proactively and professionally with Production staff, management and internal clients As part of the larger Production team, the Equipment Operator is expected to support and leverage on others as needed, sharing accountability for the team results. They must perform duties in accordance with departmental policies and procedures.
Required skills: Technical
??? In-depth knowledge of and proficiency in all production equipment and processes
??? Copying/printing equipment ??? V180 and D95
??? Operate Mach5 envelope addressing machine
??? Operates finishing equipment, performs machine logs after each shift.
??? Job requires ability to lift 20 to 50 pounds
??? Must be able to stand constantly
??? Must be comfortable working with phone support
??? Must be able to work assigned shift Must be willing to work overtime, weekends, and holidays when necessary to meet product demand
??? Maintain accurate production records
??? Ability to work effectively in departmental business applications (Workflow Exchange, shared drive) as well as in Adobe Acrobat, MS Office (PowerPoint, Word and Excel), and MS Outlook
1 ??? 3 years reproduction
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