Our growing client in Concord, NH has an immediate opening for Call Center Representatives.
The ideal candidate will have fast and accurate data entry skills and be open to moving around within the company if needed.
-Using a computerized system, responds to customer inquiries in a call center environment.
-May perform one or more of the following:
-Responds to telephone inquiries and complaints using standard scripts and procedures.
-Gathers information, researches/resolves inquiries and logs customer calls.
-Communicates appropriate options for resolution in a timely manner.
-Informs customers about services available and assesses customer needs.
-Provides functional guidance, training and assistance to lower level staff.
-Provides assistance, training and troubleshooting support to lower level staff.
-Schedules work to ensures accurate phone coverage monitors priority of calls and shifts escalated calls to assure resolution to problems.
-Prepares standard reports to track workload, response time and quality of input.
-Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
-All other duties as assigned.
Working hours: 8:00 AM - 5:00 PM
-1-3 years of customer service experience required
-1 year of call center experience required
-Familiar with medical field OR medical terminology (A plus but not a requirement)
??? 1-3 years of customer service experience required
??? 1 year of call center experience required
??? Familiar with medical field OR medical terminology (A plus but not a requirement)
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.