Account Service Coordinator

  • location: Columbia, SC
  • type: Temporary
  • salary: $20 - $25 per hour
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job description

Account Service Coordinator

* Account contact for accounts with under 1,000 employees to clients and field force representatives; liaison coordinating account maintenance activities with various internal departments and the payroll account to ensure efficient account administration; communicates with clients and other business units to ensure that account issues are avoided or resolved promptly and prevent re-occurrence
* Supports enrollments in conjunction with the Broker Relations Executive, Account Executive, Implementation Coordinator, and supporting business units to ensure new business is processed and deductions are started in a timely manner at the account

Responsibilities:
* Updates and maintains account profiles
* Monitors requests for special handling and ensures service levels are met across administrative areas
* Provides on-going client support for servicing needs; facilitates resolution to ongoing service issues
* Analyzes and completes reports related to payroll account activity to identify trends and document process improvements; maintains a record of service efforts and results; implements the appropriate activity to resolve service and administration concerns; periodically contacts payroll accounts to ensure service objectives have been met; conducts proactive payroll account audits to identify potential issues; facilitates conference calls with appropriate parties to address payroll concerns surrounding account status and/or service objectives
* Develops and implements the testing of new ideas to increase service efficiency and client satisfaction; gathers, organizes, and prepares data for internal and external purposes; conducts/facilitates presentations to current and prospective large and/or payroll accounts
* Coordinates efforts with Individual / Group for shared cases for billing issues on Shared Cases.
* Performs other duties and projects as required and assigned.

Working hours: 8:00 AM - 5:00 PM

Skills:
* Job Knowledge & Skills
* Strong presentation, negotiation, and customer service skills
* Knowledge of personal computers and proficiency with prevalent software programs to perform analysis and organization of data in an informative and accurate format
* Knowledge of payroll account management (preferred)
* Excellent interpersonal, communication, customer service, and telephone customer service skills to effectively interact with clients
* Good written and oral communication skills with the ability to give various types of presentations and motivate others to perform
* Bilingual skills are preferred
* Microsoft Excel-Intermediate
* Microsoft Word-Intermediate
* Microsoft PowerPoint-Intermediate
* Action Oriented
* Customer Focus
* Adaptability
* Ethics and Values
* Conflict Management
* Delegation
* Decision Quality
* Functional/Technical
* Planning
* Problem Solving
* Time Management
* Timely Decision Making
* Written Communications

Qualifications:
* Bachelor's degree in business management, marketing, or a related field and up to two years of job-related work experience acquiring and retaining accounts/customers
* Experience in the insurance industry is preferred

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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