Customer Service Specialist

  • location: Overland Park, KS
  • type: Temp to Perm
  • salary: $14 - $14.50 per hour
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job description

Customer Service Specialist

Are you looking to work for an established company? Ready to take your career to the next level? Passionate about supporting and helping others?

Our client a leading provider in the transportation industry is looking to had several Customer Service Representatives to their team. The ideal candidates for this role will be polished, professional and thrive in an atmosphere that requires multi tasking. This will be a 9-10 month long contract.

Responsibilities:
--Take incoming calls from customers regarding packages
--Resolve customer complaints and issues
--Provide status updates
--Assist in preparing proposals for customer leads
--Document information in the system
--Easily build and establish rapport over the phone

Working hours: 11:00 AM - 7:00 PM

Skills:
--strong computer skills
--detail oriented
--ability to thrive in a fast paced atmosphere
--strong typing skills

Qualifications:
--1-2 years of complex customer service experience
--Ability to type 35-40 wpm
--Ability to pass a Basic Office Skills assessment at 85% or better

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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