Customer Service Intermediate level
Randstad is seeking skilled talent for various customer service opportunities in Oklahoma City, OK! This is an excellent opportunity to join a leading and growing company. The facility is brand new, clean, well lit, and there is free coffee and cappuccinos. If you excel in a fast-paced environment allowing for cross-training opportunities, are willing to work hard, and have an excellent work/attendance history, we want to speak with you. Send your resume to email@example.com.
In these roles you will be responsible for: Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers. Ensuring customer satisfaction and strive to meet service standards A typical day will likely involve fielding between 75 to 100 calls Communicating effectively and professionally with both internal and external customers to resolve questions and issues Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
Monday - Friday the shift will vary between 7AM to 7PM. Training is four weeks from Monday - Friday from 8AM - 5 PM.
Working hours: 7:00 AM - 7:00 PM
At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts. At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. An education level of at least a high school diploma or GED Preferences: Previous healthcare industry experience in a Provider (hospital/doctor's office) or Insurance company that required knowledge of contracting, credentialing or medical claims Demonstrated focus on quality that includes attention to detail, accuracy, and accountability for your work product. Ability to communicate (oral/written) effectively in a professional/office setting Effective troubleshooting skills where you can leverage your research, analysis, and problem solving skills. Time management skills that require the ability to cope with a complex, changing environment.
Must have 1 year call center experience
Must be able to type 35 wpm
Healthcare industry experience a Plus
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.