Call Center Representative Inbound

  • location: Saint Petersburg, FL
  • type: Temp to Perm
  • salary: $13.50 per hour
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job description

Call Center Representative Inbound

Randstad is currently looking for Customer Service Representatives to join a leading St Petersburg company. This is a full-time position with a starting pay of 15-16/hr. Successful candidates will possess at least 2 years of recent Customer Service Representative experience in a call center environment. Individuals with strong job tenure will be considered first. Individuals should also have the ability to work flexible schedules when needed and a passion for helping others.

Responsibilities:
-Manage large amounts of incoming calls
-Generate sales leads
-Identify and assess customers??? needs to achieve satisfaction
-Build sustainable relationships and trust with customer accounts through open and interactive communication
-Provide accurate, valid and complete information by using the right methods/tools
-Meet personal/customer service team sales targets and call handling quotas
-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
-Follow communication procedures, guidelines and policies
-Take the extra mile to engage customers

Working hours: 8:00 AM - 5:00 PM

Skills:
-Proven customer support experience or experience as a client service representative
-Track record of over-achieving quota
-Strong phone contact handling skills and active listening
-Familiarity with CRM systems and practices
-Customer orientation and ability to adapt/respond to different types of characters
-Excellent communication and presentation skills
-Ability to multi-task, prioritize, and manage time effectively
-High school degree

Qualifications:
If you feel you are a fit for this customer service position, please apply directly or email you resume to chadd.peckham@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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