Inbound Call Center Representative

  • location: Lincoln, NE
  • type: Permanent
  • salary: $13 per hour
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job description

Inbound Call Center Representative


As a Customer Service Representative, you will provide front-line phone customer service to policyholders. CSRs will handle 75 - 100 calls daily. The majority of calls will be regarding claims and/or the types of coverage's they have.

~A great deal of empathy is required as these policyholders all are calling during a time in their life when they are critically ill or a life-changing/altering situation has happened to them.
~CSRs need to ensure customer satisfaction and strive to ensure service standards are met.
~Communicate effectively and professionally with both internal and external customers to resolve questions and issues.
~Develop and maintain a solid working knowledge of the insurance industry and all products, services and processes performed by the team.
~Collaborate with management or other team members as appropriate to proactively address service issues and concerns.
~Work as a team to meet client service level agreements

Working hours: 8:00 AM - 5:00 PM

Of Good Character

Must be willing to submit to a background check and drug screen.

Thinking about a change? Questions? Contact Jerry 402-327-3999

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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