Customer Service Representative Technical
Do you enjoy assisting people with technical details and have at least three years of customer service experience?
Our client it looking to fill a role for a technical customer service representative (CSR) in Fremont, CA!
In order to be successful in this role you will need to be interested in learning and gaining understanding of a line of products used in scientific applications in order to be able to assist customers.
Customer Service Representative (CSR) -Technical
Working Hours- M-F 7:30AM-4:30PM
-Assist customers with incoming inquiries
-Provide product ordering support
-Electronically enter sales orders into system with high attention to detail
-Meet weekly requirements for levels of orders and product quotes
-Maintain and update customer data base
-Provide customer service support as well as support as well as production and collections support
-Secure incoming orders through effectively communication and follow up
-Escalate advanced customer needs to proper personnel
-Other related duties as required
Working hours: 7:30 AM - 4:30 PM
Excellent and personable communication skills
Computer literacy and detail oriented data entry skills
Interest in learning technical details of product and industry
Interest in developing solid business relationships with customers
Knowledge/Interest in scientific vacuum technology/ physics or mechanical engineering is a definite plus!
3 years of experience as a customer service representative in a technical or related field
Some college, AA or Science degree preferred
Please apply now if you are interested in this role and meet the qualifications!
(Please note that only qualified candidates will be contacted about this role.)
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