Referral Management Specialist
We are seeking candidates for a temp-to-permanent Referral Management Specialist opening in Charleston. The Referral Management Specialist serves as the initial point of contact for individuals and referring physicians seeking access and referral information for medical care.- This position facilitates the referral process and schedules appointments for multiple specialties and primary care physicians in a call center environment utilizing an automated scheduling system.-- This is a long term opportunity with the potential to go permanent.
*Facilitating the referral process and scheduling appointments for multiple specialties and primary care physicians in a call center environment
*Triages patient calls according to established algorithms
*Answering questions, resolving issues and referring to appropriate clinical team for clinical issues as appropriate.??
*Performing quality data collection of accurate information including demographic, physician, insurance, employment, next of kin, emergency contacts and other miscellaneous information needed to complete the patient's information.??
*Performing activities to ensure effective operations of the clinics, while enhancing the revenue cycle and providing the highest level of customer service
Working hours: 8:00 AM - 5:00 PM
*Prior medical front desk or medical call center experience is strongly preferred
*At least 2 years of call center/customer service experience
*Prior EPIC experience is a plus
*Must be computer literate
*Positive and friendly demeanor
*Proven reliability verified through positive work references
*Excellent customer service skills
*Ability to calmly handle upset customers
*Ability to multi-task
*Flexible to learn new tasks
Please attach a current resume with the contact information for your last three employers.
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