Call Center Representative Inbound

  • location: Boston, MA
  • type: Temp to Perm
  • salary: $18 - $19 per hour
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job description

Call Center Representative Inbound

Don't wait apply now!!!
Are you looking to obtain a career in HealthCare? If your answer is "yes" then I have a great opportunity for you. We are looking to fill a new Customer Service Representative with one of the biggest hospitals in the Boston region. This role will be a temp to perm position.

Job responsibilities
?? Ensure daily coverage of Access Center phone lines.
?? Schedule appointments for new and return patients.
?? Greet patients in a warm, welcoming and respectful manner.
?? Obtain and verify patient demographic & fiscal information.
?? Verify if active referral is in the system if the appointment requires one.
?? Meet eReferral scheduling expectations set by the Hospital.
?? Ensure accuracy of all new patient records and testing associated with appointments.
?? Perform other duties and tasks as requested by Manager/Supervisor to ensure the efficient overall performance of the Access Center.
?? Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.
?? Follow HIPAA guidelines for the management of patient privacy and confidentiality.
?? Other duties, as assigned

Working hours: 8:00 AM - 5:00 PM

QUALIFICATIONS: (MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.)
Level of education required:
- High school diploma or GED.
- B.A. or B.S. preferred.
- Medical Assistant or Licensed Practical Nurse degree preferred.
- Work experience required:
- 1-2 years of healthcare experience.
- Experience in a call center environment preferred.

Do not wait to apply.
This is a great opportunity to grow your career in the healthcare industry.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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