Bilingual Customer Service Representatives
We are working with a client downtown whose business to provide health benefits that offer high-quality, affordable healthcare to their participants at a better value with better service. They service union workers in the gaming, hospitality, and food service industries.
-Maintains a positive relationship with providers and vendors
-Maintains an up-to-date knowledge of all factors relating to plan benefits including benefit materials, processes, policies, etc. that will affect day-to-day communication and performing of daily tasks
-Seeks assistance on issues unable to resolve independently in a timely manner
-Effectively uses Health Resource Team systems
-Understands basic claims and self-pay functions
-Understands enrollment requirements
-Maintains awareness of work volumes and service levels
-Assists daily office operations as needed
-As assigned, works outside of traditional office hours and locations to reach participants.
-Other duties as assigned within the scope of responsibilities and requirements of the job
Working hours: 8:00 AM - 5:00 PM
Ideal candidates will have 2+ years of previous customer service experience, in a call center center highly preferred, and they are also looking for candidates who are bilingual in English and Cantonese or Spanish.
If you meet the qualifications and are interested apply now! Only qualified applicants will be contacted. Recruiter: Michaela at firstname.lastname@example.org
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