Customer Service - Inbound call center

  • location: Chicago, IL
  • type: Temporary
  • salary: $15 per hour
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job description

Customer Service - Inbound call center

The Customer Service Representative (Health Concierge) is directly responsible for helping meet and exceed client expectations by supporting our clients and their employees with our best-in-class HR software and services.

Responsibilities:
Educate and advise callers on their benefits, the system, and all related processes
Process enrollment related transactions and take ownership of issues through resolution
Research customer requests and follow up with customers as needed
Assist with company projects and administrative tasks
Other projects assigned as needed.

Working hours: 7:00 AM - 7:00 PM

Skills:
Must have strong verbal and written communication; must be conversational.
Extremely resourceful and able to problem solve
Ability to provide exceptional customer service consistently.
Schedule flexibility is required
Must be able to display a positive attitude in a fast paced environment

Qualifications:
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.
3 + years of call center customer service experience is required

Start dates beginning in mid-August. Apply now for consideration.

This position is in a state of the art building on the river. Beautiful scenery, and fun events out front weekly. Several restaurants in the building and around for a variety of food options. This facility includes a gym and recreational room for enjoyment on breaks.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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