Customer Service - Inbound call center
The Customer Service Representative (Health Concierge) is directly responsible for helping meet and exceed client expectations by supporting our clients and their employees with our best-in-class HR software and services.
Educate and advise callers on their benefits, the system, and all related processes
Process enrollment related transactions and take ownership of issues through resolution
Research customer requests and follow up with customers as needed
Assist with company projects and administrative tasks
Other projects assigned as needed.
Working hours: 7:00 AM - 9:00 PM
Must have strong verbal and written communication; must be conversational.
Extremely resourceful and able to problem solve
Ability to provide exceptional customer service consistently.
Schedule flexibility is required
Must be able to display a positive attitude in a fast paced environment
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.
3 + years of call center customer service experience is required
Start dates beginning in mid-August. Apply now for consideration.
This position is located in Fresno, CA. Amentities include a workout area, and cafeteria on site. A recreational room is being constructed as well. Catered food brought in weekly and fun events set up for after hours.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.