Benefits Call Center Representative
We are searching for Inbound Customer Service Representatives that desire an entry pay rate of $15 per hour who are willing to meet and EXCEED client and member expectations during our peak season!
The service center is located in La Vergne, TN.
This is not your typical service center! All schedules are Monday thru Friday only...no weekend schedules! Hours of operation are within 7A - 7P...no late shifts!
There are only 125 open positions available and we need process driven, high energy, motivated and customer focused individuals. Does this sound like you?
These positions will start as seasonal (August-January), and will become permanent based on performance! This new service center has huge growth plans for full-time positions. This is an inbound service center supporting some of the largest employers in the nation...no sales, telemarketing, or collection responsibilities!
--Answer participant benefit questions via phone, email or chat
--Assist callers with questions and provide assistance with enrollment and following up to ensure resolution
--Ensure all interactions with customers (both internal and external) are professional and courteous
--Educate participants, clients and others on self-service options
--Interact with all team members for purpose of resolving participants or client needs
Working hours: 7:00 AM - 7:00 PM
--Intermediate skills in Windows and Word platforms
--Able to type at least 21 words per minute
--Demonstrate strong customer service focus and willingness to help
--Must have call center experience
--Experience in health and welfare benefits is a PLUS
--High School Diploma or GED required
--Stable work history
--Available for overtime during week, as needed-Increase your pay to $22.50 per hour
Perks and Benefits:
--No weekend schedules
--Potential for bonus
--Get paid weekly
--Full service cafeteria located within the facility
--Unlimited coffee and soft drinks
--Ample parking in a very safe location
--Impeccably clean and spacious facility
--Abundant opportunities for personal growth and promotional career advancement
--Casual dress code
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.