Resolution Specialist

  • location: Buffalo, NY
  • type: Temp to Perm
  • salary: $14 - $15 per hour
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job description

Resolution Specialist

Are you looking to get your foot in the door at a premier company? This opportunity is located in Williamsville, NY and pays between $14-$15 per hour. Training hours would be on an 8am-4pm schedule after that the working hours are 8:30am-5pm

Responsible for managing the collection and resolution activity of strategic customers. Responsible for researching, analyzing, root cause analysis and problem solving of customer deductions and disputes. Works closely with key customers, Sales, Customer Service, pricing team and others both external and internal. Effectively presents complex information, in verbal and written form and responds to questions and requests from internal and external customers in a timely manner. Demonstrates a working knowledge of the company, return policy, sales orders, credit, debits, and cash application. Will manage assigned key customers and will be responsible for effectively collecting on all past due invoices and resolving customer deductions. Supports team members through teamwork and meets individual and team goals.

1. Work closely with customers to determine barriers for non-payment on past due invoices and works to resolve those barriers.
2. Work closely with customers on deductions taken, working closely with the operations team to resolve these deductions.
3. Utilize Get Paid and SAP to assist in performing collection and deduction research.
4. Effectively present complex information and respond to questions from internal and external customers.
5. Understand and follow all Credit & Collection related processes.

Working hours: 8:00 AM - 4:30 PM

Credit and Collection Experience
Problem solving skills
Excellent written and verbal communication skills
Accuracy/attention to detail
Critical thinking skills
Decision making skills
Identify process improvement opportunities

Experience with Get Paid collections software
Proficient in SAP
High school diploma

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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